Welcome to IVENCI.
We offer a wide range of exclusive and premium quality bags. These range from backpacks to purses, to sports bags and travel luggage.
All of our products are strictly checked for quality and are always selected from the top suppliers on the market.
We at IVENCI believe in better customer service, where you will be helped with any question within 48 hours on business days.
If you have questions or want to contact us, you can do so by e-mailing us or you can contact us by SMS or WhatsApp message.
E-mail address: firstname.lastname@example.org
Phone number: (+32)476 57 85 56
Should you have a complaint about our service, we kindly ask you to send your complaint to our customer service department. We will review the complaint and try to resolve it to everyone's satisfaction.
After receiving your complaint you will receive a confirmation from us. We will respond to your complaint within 14 days of receipt. If it needs more time, we will notify you. Unsatisfied about the resolution? Then you can appeal to the online dispute resolution of the European Commission.
30 Day Reflection Period
Every private consumer has the right to cancel his order up to 30 days after receipt without having to give a reason. You have 30 days after the cancellation to return your product. You will then be reimbursed the full purchase amount including shipping costs. If the consumer has opted for a more expensive shipping method than the cheapest standard shipping method, the additional costs for the more expensive shipping method will not be reimbursed.
If you use your right to reflection, the product with packaging and all supplied accessories must be returned to us. To make use of this reflection period you can contact us. We will then refund the purchase price paid within 30 days after registering your return if the product is in good condition and returned as described in our terms and conditions.
3 Year Warranty
Each customer benefits from a product warranty that is valid for 3 years or 36 months on new items. This warranty covers manufacturing and technical defects that were already present at the time of delivery of the goods. This ensures you will receive high quality products and should anything go wrong, you will be provided a free replacement.